I am bloody mad right now!

 

I just got a call from A Bank - you know, the one with the camel sticking out. Up till now, my perception of the bank has never been in the top 50percentile. Well, as of today, it has no chance to surface above the lowest of the lowest scale!!!

 

A little background - I'd applied for a card sometime this year/ late last year cause they had this reading light up for grabs when you sign on. Being the Malaysian I am, I did just that. When the card arrived, I just tucked it away in my collection of credit cards and forgot all about it. Up till 2 months ago, I received a statement charging me annual fee. Pissed mad, I called and scolded and they gave me a form for me to cancel.....and I did, just that I had forgotten about that too. So .... fast forward to today.

 

Banker: Hello, itu Cik Chooi? Saya dari *****Bank. Saya mahu tahu kalau cik sudah tak mau guna kad kami?

Me: Yes, don't want it anymore.

Banker: Sudah Cik Chooi cancel itu kad?

Me: Huh? Sudah cakap bulan lalu ma. Apa lagi saya perlu buat???

Banker: Oh, you sudah isi itu borang untuk cancel?

Me (and I swaer I'd forgotten): Apa borang? Saya sudah cakap ma!!!

Banker: Tapi you perlu datang ke bank kami and sign itu borang.

Me: HUH?! You tak boleh faks ke?

Banker: Tak boleh faks sebab I dari Collections department, you kena call Customer Contact Centre untuk mereka faks itu borang.

Me (boilling mad): You dua tak same company ka? Apa sal you tak boleh terus cakap???

Banker: Memang satu company, tapi lain department, so tak boleh faks itu borang.

 

Wah at this point I was red in face, so....

Me: I think you all very mah fan la, buat ini buat itu.

Banker (some more want to question me): You ada ingat itu borang permohonan you sign? Ada cakap sana kalau tak guna cukup 12 kali satu tahun, kita akan charge.

Me: So?? Sekarang saya tak mau lagi.

Banker: You ada minta itu borang cancellation bulan lepas?

Me: Huh?!! Mana saya tahu ada itu borang? Patut you beritahu saya kan??  

Banker: Ya ya ....

At this point, I slammed the phone, fumming, stupid bank.

Then I just